Frequently asked questions
What payment methods do you accept?
We accept all major credit and debit cards, along with the payment options shown at checkout. All transactions are processed over a secure, encrypted connection.
Can I change or cancel my order after placing it?
If your order hasn't entered production or shipped yet, contact our team as soon as possible and we'll do our best to adjust or cancel it. Once an order has shipped or a custom piece has entered production, changes may no longer be possible.
Do you offer financing or payment plans?
Select items may be eligible for installment payment options at checkout. Availability depends on your order total and location, and any options you qualify for will be shown before you complete your purchase.
How do I know my order was placed successfully?
You'll receive an order confirmation email immediately after checkout. If you don't see it within a few minutes, check your spam folder, or reach out to our support team and we'll confirm it for you.
How long does delivery take?
Most in-stock items ship within 3-7 business days and arrive within 1-3 weeks depending on your location. Made-to-order and custom pieces typically take longer; estimated timelines are shown on each product page.
Do you offer white-glove delivery?
Yes. White-glove delivery brings your furniture inside, assembles it if needed, and removes all packaging, so all you have to do is enjoy your new piece. Availability varies by location and item.
Do you ship internationally?
We currently ship within the regions listed at checkout. If your address isn't supported yet, contact us directly and we'll let you know about alternative shipping arrangements.
Can I track my order?
Yes. Once your order ships, you'll receive a tracking link by email so you can follow its progress right up to delivery.
What is your return policy?
Most items can be returned within 30 days of delivery if they're unused and in their original packaging. Custom and made-to-order pieces are generally final sale — check the product page for specifics before ordering.
What if my item arrives damaged?
Contact us within 48 hours of delivery with photos of the damage and we'll arrange a replacement, repair, or refund at no cost to you. Please keep the original packaging until the issue is resolved.
Do your products come with a warranty?
Yes. Every piece is backed by our workmanship guarantee covering structural defects under normal household use. Reach out to our design concierge team if something isn't performing as it should.
How do I start a return or exchange?
Contact our support team with your order number and we'll walk you through the process, including any pickup or return shipping arrangements.
Can I customize the fabric or finish of a piece?
Many of our sofas, chairs, and case goods are available in multiple fabric and finish options. Available choices are listed directly on the product page — if you don't see what you're looking for, ask us about additional options.
How long do custom orders take?
Custom and made-to-order furniture typically takes 4-8 weeks to build, depending on the piece and current order volume. We'll give you an estimated timeline when you place your order and keep you updated along the way.
Can I request a custom size?
For select pieces, yes — reach out to our design concierge team with your requirements and we'll let you know what's possible and any impact on price or lead time.
How do I clean and maintain my furniture?
Care instructions vary by material. In general, dust wood surfaces regularly with a soft, dry cloth, blot fabric spills immediately rather than rubbing, and avoid placing pieces in direct sunlight or near heat sources to prevent fading and warping.
Is your furniture safe for pets and kids?
Our furniture is built for everyday family life, though we always recommend choosing more durable, easy-to-clean fabrics such as performance weaves if pets or young children will be using the piece often.
Do you have a showroom I can visit?
Reach out to our team for current showroom availability in your area. In the meantime, every product page includes detailed dimensions, materials, and photos to help you shop with confidence online.
How can I contact customer support?
You can reach our design concierge team through the contact form on our site, by email, or by phone — details are available on our Contact page and in the site footer.